For all orders placed in our online shop, our General Terms & Conditions of Business (available on the internet) apply. We recommend you to print out your order data immediately after sending your order, together with the General Terms & Conditions of Business that form the basis of the order. We do not store the text of the contract. We send you the order data by e-mail. For security reasons, your order data are no longer accessible via the internet. You can view previous orders in your customer account.

1. Area of validity

All offers and promotions in the online shop are valid only for as long as stocks last. We kindly ask for your understanding that products can only be provided in customary household quantities. All offers and promotions in advertising media and in the online shop are valid only for as long as stocks last. All price indications given shall be understood to be in EURO, to include the respective statutory valued-added tax, and to be subject to addition of the respective delivery costs. You can find out the delivery cost under Item 8 of the General Terms & Conditions of Business or at

2. Right to revocation

You have the right to revoke this contact within 14 days without stating a reason.
The revocation deadline consists of 14 days from the day on which you or a third party named by you, which is not the transporter, has taken receipt of the goods. However, the deadline does not begin before the purchase contract has become binding for you by means of your approval of the purchased item.
In order to exercise your right to revocation, you are required to notify us (the skylark EU, Customer Service, Marchettigasse 14, A-1060 Vienna, telephone : (+43) 1 219 7445 55, fax: (+43) 1 817 4955 3702, e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) concerning your decision to revoke this contract. For this purpose you may use the enclosed sample right-to-revoation-form; however, it is not a binding requirement that you do so.

 3. Notice regarding right to revocation

To safeguard compliance with the deadline for the right to revocation, it is sufficient for you to dispatch the notification regarding the exercise of the right to revocation before the right-to-revocation deadline expires (14 days). 

Consequences of revocation

If you revoke this contract, we are required to reimburse to you all payments that we have received from you, including the delivery costs (with the exception of any additional costs resulting from you choosing a different type of delivery than the other, lowest-price standard delivery offered by us), immediately and no later than within 14 days from the day on which the notification of your revocation of this contract is received by us. For this repayment we use the same means of payment that you used for the original transaction, unless another arrangement was explicitly agreed with you; in no instance will costs be charged to you with regard to this repayment. We are entitled to decline to make the repayment until we have received the goods back or until you have provided the proof that you have sent back the goods, depending on which of the two is the earlier point in time.
You are required to send back the goods to us immediately and in all instances no later than seven days from the day on which you notify us regarding the revocation of this contract. In instances in which goods can be sent in parcel form, the deadline is deemed to have been complied with if you dispatch the goods before the seven-day deadline expires.
You are required to bear the costs for the return of the goods and must reimburse any loss of value of the goods incurred, if this loss of value is attributable to the goods being handled in a way that is not necessary for the purpose of checking the condition, characteristics and functional operation of the goods.

 4. Exclusion / expiry of the right to revocation

No right to revocation exists in the case of contracts for the supply of goods for the manufacture of which an individual selection or individual determination made by the consumer is decisive, or for goods unequivocally tailored to the consumer's personal requirements; this right of revocation ends prematurely in the case of contracts for the supply of sealed goods that are not suitable for return, for reasons either of hygiene or of protection of health; neither does this right of revocation exist with regard to computer software supplied in a sealed package if the product's seal was removed after delivery.

 5. Prices and their validity

The prices stated on are online prices in EURO (including the statutory value-added tax) and are subject to addition of any delivery costs incurred. Please refer to the following link to find out whether delivery costs are incurred and, if so, what the amount is:

 6. Payment

You may pay for our products online by credit card. For this purpose simply select "Credit card" under "Method of payment". We accept Mastercard and Visa. In addition to the credit-card company, the card number and the validity period, we need the security code for your credit card. The security code is a 3-digit number on the back of your credit card, guaranteeing security of payment on the internet.
We reserve the right either to make the supply dependent on payment in advance.

 7. Delayed payment

Please bear in mind that extra costs emerge for you in the event of delayed payment due to fault on your part. In the event of delayed payment due to fault on your part, we are entitled to charge default interest amounting to 1.65% per month (19.8% p.a.) on a current-account basis.

 8. Language of the contract

The language used for contracts, orders and for the conducting of business is German; English may also be used if so desired.

 9. Retention of ownership

We reserve the right of ownership of all goods supplied by us until the purchase price has been paid in full.

 10. Electronic communication

You hereby give your consent that the communication relating to the contract may be conducted in electronic form.

 11. Data protection

Data protection is a matter that we take very seriously! How are we processing your data?

11.1. General factors

We abide strictly by the provisions of Austria's Data Protection Act (Datenschutzgesetz) in the use and processing of your data. In so far as this is necessary for managing transactions and for the promotion of our own product and service offering, your data shall be stored and shall be transferred to the Skylark GmbH in Austria and also to our partner companies with their respective registered offices in the EU, for the purposes of customer care, supply of goods and fulfilment of the contract, and also in order to produce and to send promotional material. Our partners have been painstakingly selected by us; in accordance with the statutory provisions, they are subject to an obligation in relation to us to handle your data and to abide by our own data-protection standards in a trustworthy way. In particular it is not permitted for our partners to pass on our customers' data to third parties, either for their own purposes or for another party's commercial purposes.

Your contractual data are available to be viewed in the individual customer login at under "My account".

You may revoke this consent at any time. If you wish to do so please contact our Customer Service at (+43) 1 219 7445 55 or

11.2. Anonymous storage of movement-related data

At personal recommendations are shown to you. These are based on articles that you have already viewed, looked for or purchased In this process, these "items of information" are stored in a so-called cookie. Your personal data, such as your name, date of birth and address, are not stored and it is not possible to trace the information back to you as an individual.

11.3. Integration into social plug-ins

At social plug-ins from Facebook, Google and Pinterest come into use, so as to make the use of your online shop more personal. For this purpose we use the "LIKE"-Button, the "Google +1" button, and the "Pin It" button. This relates to offers from the US companies Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA), Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) and Pinterest

Inc. (808 Brannan Street, San Francisco, CA 94103, USA).
If you visit a web page containing such a plug-in, the latter sets up a direct connection to Facebook und Google+. If you are logged in to Facebook or Google, the latter can assign the visit to your Facebook account or respectively your Google+ account. If you interact with the plug-ins, for instance you activate the "Like" button or submit a comment, the corresponding information will be transferred directly to Facebook from your browser and stored there. Logging out at Facebook or respectively at Google+ prevents the assignment of the data to your respective profile. With regard to the use of your data after a consent is given, the respective companies provide detailed information on their websites (Facebook data-protection notice, Google data-protection declaration, Pinterest Privacy Policy), regarding the type of data used, the purpose of doing so, and the further processing of your data. Here you will also find more detailed information regarding your rights and possibilities with regard to settings, for the purpose of protecting your privacy.

11.4. Google Analytics

This website uses Google Analytics, a web-analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", i.e. text files that are stored on your computer and that enable your use of this website to be analysed. The information produced by the cookies regarding your use of this website is usually transferred to a Google server in the USA and stored there.

We direct it to your attention that, on this website, Google Analytics has been extended so as to include the code "gat._anonymizeIp();" this is in order to guarantee an anonymised registration of IP addresses (so-called IP masking). Therefore, according to our instructions, your IP address is registered by Google solely in a shortened form: this guarantees that the data are anonymised and do not enable your identity to be traceable. Through activating the IP anonymisation on this website, your IP address is shortened in advance by Google within the European Union member states or in other contracting states of the European Economic Area. It is only in exceptional cases that the complete IP address is transferred to a Google server in the USA and shortened there. On our behalf, Google will use the information stated in order to assess your use of our website, in order to compile reports concerning the website activities, and in order to provide other services to us, connected with the use of the website and of the internet. The IP address provided by your browser within the framework of Google Analytics is not brought together with other data from Google.

You can prevent the storage of the cookies by introducing a particular setting to that effect on your browser software; however, we direct it to your attention that, in that case, you may not be able to use all the functions of this website to the full extent. In addition, you can prevent the registration of the data produced by the cookie and related to your use of the website (incl. your IP address) by Google and also the processing of these data by Google, by means of downloading and installing the browser plug-in available at the following link (

11.5. Right to information and to the correction, blocking and deletion of data stored

At any time and free of charge, you have a right to obtain information about your stored data and to correct, block and delete those data. In this regard, you can contact us in writing by e-mail, at or by post, at the company facility that has its details stated in the 'Imprint' section. This right is restricted solely to the extent that we can suspend the deletion in order to safeguard our claims.

11.6. Receipt of promotional news

You explicitly declare your consent to your name, your date of birth, your address, and also (in the event that you register for the newsletter) your e-mail address and your telephone number, being used and possibly being passed on to cooperation partners, and also consent to receive, from us and also from the possible cooperation partners, information material for promotional purposes (e.g. newsletter, product and service information, etc.) by post, by SMS, by telephone call or by e-mail.

You may revoke this consent at any time. If you wish to do so please contact our Customer Service at

 12. Exclusion of liability for external links

On our internet pages we direct attention to links with other sites on the internet. The following applies to all these links: we explicitly declare that we have no influence of any kind either on the design or on the content of the sites to which a link is made. For that reason we hereby explicitly distance ourselves from all content in all linked websites of third parties at and do not make that content our content. This declaration applies for all links indicated and for all content of the websites to which links lead.

 13. Image rights

We or respectively our partners retain all image rights. Any use of the images, in whole or in part, is not permitted without our explicit consent.

 14. Warranty

Our warranty claims comply with the statutory provisions. The statutory warranty period consists of 24 months. The respective warranty conditions can be obtained from the product description enclosed with the goods.

With regard to the delivery of the goods, for consumer-product transactions the risk for the loss of the goods or damage to the goods shall be passed over to the consumer no sooner than when the goods are supplied to the consumer or to a third party, other than the transporter, designated by the consumer.
We recognise the alternative dispute resolution system of the Austrian E-Commerce Trust Mark (E-Gütezeichen) and of the internet ombudsman. If there are any other questions regarding dispute resolution, please contact our service: or the internet ombudsman. You can obtain information on the internet ombudsman's competence here:

 15. Applicable law

For all legal transactions the application of Austrian law shall be agreed upon, to the exclusion of the UN Sales Convention.

 16. Legal venue

Provided that a customer becomes a consumer as defined in Austria's Customer Protection Act (Kundenschutzgesetz; KSchG), for any legal disputes the competence is with the court that has in its area of jurisdiction the customer's home address, habitual abode, or place of employment. In all other instances it shall be agreed that the legal venue is the court with subject-area competence at the company's location.

 17. Provider Identification - Imprint

The skylark EU
Marchettigasse 14
1060 Vienna (District Court of Vienna)
VAT registration number: ATU46659806
Chief executive officer:
Philipp Lerchner

If you have any questions or complaints, please contact our Customer Service at (+43) 1 219 7445 55 or use our contact form at